The following booking terms and conditions apply exclusively to reservations made via the Tambopata Ecolodge website.
Reservations made via our automated booking system are not commissionable. For bookings and additional information, travel agencies and tour operators should please contact us via the following e-mail address: firstname.lastname@example.org
CREDIT CARD PAYMENT POLICY:
Full payment is required at the time of booking. If for any reason your credit card transaction cannot be completed, your reservation will be canceled automatically. The name of the cardholder must match the name of the guest; third party payments are not accepted via our website’s automated booking system. If you wish to make a third party payment, please contact us at email@example.com and we will send you the corresponding payment instructions.
We must receive in writing the cancellation of your reservation. The company’s refund policy is as follows:
The refund process may take up to 60 days to complete. If the deadline for cancellations falls on a weekend or public holiday, the cancellation must be made prior to that date.
There will be no refund for canceled or unused services during your trip, for any reason whatsoever.
Tambopata Ecolodge is not responsible for any loss or inconvenience beyond our control. We recommend buying travel insurance with coverage for contingencies and last minute cancellations.
The Ecolodge welcomes children and infants accompanied by a parent or legal guardian. Children under five years of age visit free of charge. They do not have an automatic right to a seat on the boat or bus, and should share a bed with their parents or legal guardians. During walks in the forest, those children unable to maintain the pace of the rest of the group should be carried by their parents or legal guardians, in their arms or in a backpack or other type of baby or toddler carrying device.
Children aged from five years to under thirteen will be subject to payment of 50% of the adult rate. They have an automatic right to a seat on the boat or bus, a full meals service, and during walks in the forest will be expected to maintain the pace of the rest of the group. Accommodation: In SUITE rooms, children with a 50% discount have the right to an additional single bed, up to a maximum of two additional beds, in the SUITE room shared with their parents or legal guardians.
Reservations must be made at least 24 hours before arrival date at the Ecolodge in order to guarantee confirmation.
Check-in: 12:00 p.m. / Check-out: 8:00 a.m.
Subject to weather conditions, excursion schedules may vary. No pets are allowed. Any special preferences will be subject to availability. Most rooms have two beds.
IN RESPONSE TO THE CURRENT COVID-19 CORONAVIRUS OUTBREAK, where guests are obliged to cancel or postpone their confirmed reservation date due to travel restrictions
introduced by the national governments of guests’ countries of origin or residence, or by Peru’s own national government, or in the event that all international airlines which currently serve routes to Peru cancel frequencies to Peru or our destination within Peru, making it impossible for guests to complete their itinerary, Tambopata Ecolodge undertakes to provide those guests with a refund against all monies paid, minus any and all nonrefundable costs and commissions paid to third party online travel agencies (such as, for example, booking.com) and third party sales representatives contracted by the company, and minus any and all nonrefundable bank or credit card charges incurred at time of purchase or resulting from the refund process, or to reschedule guests' arrival dates, in coordination with guests and subject to availability, at any time before their scheduled arrival date. The motive for cancellation or postponement under the aforementioned conditions must be accompanied by relevant documentation supporting the request.
We reserve the right to change our cancellation policy at any time without prior notice.